Email support (all questions, bug reports and subscription help):
alisohail6835@gmail.comTo help us resolve things quickly, please include:
Open More → Care circle & invites and share your invite code. The other person installs CareNest, signs in, chooses Join with a code and enters it. You then both see the same medications, appointments, tasks and updates.
CareNest uses Sign in with Apple or Google — there is no password to create or remember. You can also tap Continue with a demo family on the sign-in screen to explore the app with sample data, without an account.
No. One CareNest Premium subscription covers the whole care circle — everyone else joins free.
| Free trial | 3 days on a new account, no card required |
|---|---|
| Monthly | $14.99 per month |
| Annual | $119.99 per year |
Subscriptions are billed through your Apple ID and renew unless cancelled at least 24 hours before the period ends. See the Terms of Use (EULA).
Subscriptions are managed by Apple, not by us: open iOS Settings → [your name] → Subscriptions and choose CareNest. If you subscribed but the app still shows the paywall, tap Restore purchases on the paywall screen. If that doesn't work, email us and we will sort it out.
Apple handles all refunds for App Store purchases. Request one at reportaproblem.apple.com. Email us as well and we will do what we can to help.
Photograph the label straight-on in good light, close enough that the text is sharp. CareNest never guesses: if it cannot read a label it says so and offers manual entry rather than inventing a medication. Always check the extracted name, dose and schedule against the label before saving.
Check that More → Dose reminders is switched on, and that notifications are allowed in iOS Settings → Notifications → CareNest. Reminders are scheduled from the dose times on your medications, so each medication needs at least one time set.
In the app: More → Delete account. This permanently removes your account and its data. See Delete your account for details, or email us if you would rather we did it for you.
What we collect and why is set out in our Privacy Policy. CareNest never reads, stores or displays your email address, and we do not sell data or use it for advertising.